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Terms & Conditions

Order Policy

Please make sure the correct item and details had been provided before you proceed to checkout process.

Your order is only secured and confirmed upon submission of your payment.

In the event that we are unable to fulfill/ship your order, a refund will be made to your original mode of payment.
Flower Beans reserve the right to accept or reject any order(s).

All products are subject to availability. In the event of any supply difficulties that are needed to make up your order do not meet our standards, we reserve the right, at our absolute discretion, to substitute any product with an alternate product of a similar style and equivalent (or greater) value and quality.We will not notify the buyer beforehand.

We ONLY accept order correction, provided customers are able to provide relevant details (1) day or at least 24 hours prior the delivery schedule. Ad hoc services are ONLY restricted to :-

  • Delivery address/recipient’s contact details
  • Message card correction i.e context/wording’s

Kindly reach out to us via WhatsApp 014-3919 088 for any last minute order correction with above mentioned order policy.

Delivery & Return Policy

Please make sure that your delivery address is updated and accurate because incomplete addresses may result in confusion during our delivery process.

There will be an additional charge for re-delivery in the event of a failed delivery and re-delivery will be charged at full cost.

As for now, Flower Beans only deliver to certain areas within Klang Valley, KL area and Selangor area. We do not provide international services as the moment.

Flower Beans will not take responsibilities for late or non-deliveries under the following conditions:

  • Recipient is not present at the address given within those hours during which delivery was requested to take place.
  • The address provided is incorrect.
  • No such person at the given address.
  • No valid contact number was given for us to make reasonable attempts to contact the recipient in order to execute the order successfully.​
  • For flowers that can’t be delivered due to unavailability of the recipient or refusal to accept when deliver. It is considered as order has been fulfilled and sold as goods are perishable and the cost of labor,time, delivery have been incurred.

Additional delivery charge will be imposed for re-delivery or re-route services. The additional delivery charges will be determined based on the final delivery address.

Cancellation Policy

Cancellation of orders must be made at least 2 days (48 hours) before date of delivery. A processing fee of 50% of the value item will be charged for cancellations made less than 2 days (48 hours) notice.

Refund Policy

Flower Beans always ensure that the flowers are in good condition before it is out for delivery. However, there may be risk during flower transportation. If there are damage with the flowers, please directly liaise with us through Whatsapp with a photo proof within 2 hours after delivery. We would assess the damage and shall we be liable to it, we will arrange for replacement flowers to be delivered to you on our next delivery day or issue a refund to you.